Client Case Studies

Real Results for Real Businesses

From hospitality groups managing Tronc distributions to recruitment agencies needing same-day weekly payroll, here is how we have helped businesses across the South West take control of their payroll.

100+

Businesses Served

99.8%

RTI Filing Accuracy

10 days

Average Onboarding

3 Sectors

Featured Below

Hospitality

South West Restaurant Group

Torquay, Devon · 38 staff across 3 sites

Client for

18 months

The Challenge

The business had been managing payroll in-house using spreadsheets, resulting in repeated RTI late-filing penalties and significant time spent reconciling Tronc distributions each month. The HR manager estimated 12-15 hours per month on payroll administration.

Our Approach

Sterling Payroll Solutions took over the full payroll function, including RTI submissions, Tronc scheme administration for each site, and auto-enrolment management. A dedicated client portal gave the operations manager real-time visibility over every pay run.

Key Outcomes

  • Zero RTI penalties in the 18 months following handover
  • Tronc processing time reduced from 4 hours to nil per cycle
  • Full PAYE reconciliation provided at every month end
  • Staff queries handled directly via the portal, freeing up management time

"We used to dread payday. Now it just happens."

Operations Manager
Recruitment

Technical Staffing Agency

Exeter, Devon · 60-90 contractors (variable weekly)

Client for

12 months

The Challenge

A growing recruitment agency processing weekly contractor payroll for up to 90 placements was struggling with a previous bureau that took three to four days to turn around payroll. Contractors were frequently paid late, causing placement retention issues.

Our Approach

Sterling Payroll Solutions implemented a same-day processing cut-off for weekly payrolls, with a structured submission deadline agreed at contract stage. CIS verification for subcontractors was integrated into the onboarding workflow.

Key Outcomes

  • Payroll turnaround reduced from 3-4 days to same-day processing
  • CIS verification backlog cleared within the first month
  • Contractor retention improved following consistent on-time payments
  • Scalable structure accommodates headcount fluctuations week to week

"Our contractors noticed the difference within the first pay cycle."

Managing Director
Professional Services

Regional Accountancy Practice

Plymouth, Devon · 14 employees plus 6 director payrolls

Client for

24 months

The Challenge

A mid-size accountancy firm was carrying out payroll internally for its own staff whilst also managing payroll for several of its own clients. The partner responsible estimated the function consumed one to two days per month and created a compliance risk during busy periods.

Our Approach

The practice engaged Sterling Payroll Solutions under a white-label arrangement for its client payrolls, and also transferred its internal staff payroll. A referral agreement was structured alongside the bureau arrangement, generating an ongoing income stream for the firm.

Key Outcomes

  • Partner time freed from all payroll administration
  • All client payrolls transitioned within 10 working days
  • Commission income generated on every referred client
  • Clients benefit from a dedicated portal and direct bureau support

"It pays for itself through the referral commissions alone."

Managing Partner

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